If you do not recognize the bank information shown and you receive SSA, RRB, SSI, or VA benefits, you should first contact your bank or other financial institution to verify the information. If they are unable to assist you, you can call the Social Security Administration at 1-800-772-1213 (TTY 1-800-325-0778) or contact your local Social Security office. It is important to note that the bank information shown in tools like Get My Payment may be associated with your Direct Express card or could be a temporary account number used for refund loans or banking products, which might be why you do not recognize it. This does not necessarily indicate that your deposits were made to the wrong account or that there is fraud involved. You do not need to complete Form 14039, Identity Theft Affidavit, in this situation.
Sources:
Publication 17 (2023)
Publication 554 (2022)
Publication 5412-N (5/2020)
Publication 1380
Publication 915 (2023)
