For computer and technology issues related to forms submitted electronically via Pay.gov, you should contact Pay.gov customer service. They offer an Online Help section with instructions for web browser setup and navigating through Pay.gov. Additionally, they provide customer service contact information to assist with any questions, concerns, or technical issues. If you are using an outdated web browser, Pay.gov pages may not display correctly, and you may not be able to submit payments. Pay.gov will show a warning at the top of the home page if it detects an outdated browser.
Sources:
Publication 4164 (10/2023)
IRM Part 21. Customer Account Services. Chapter 2. Systems and Research Programs. Section 1. Systems
IRM Part 3. Submission Processing. Chapter 42. Electronic Tax Administration. Section 4. IRS e-file for Business Tax Returns
IRM Part 3. Submission Processing. Chapter 17. Accounting and Data Control. Section 277. Electronic Payments
Publication 4206
