If your file upload did not get added or not all records were added, you can try uploading the file again. It is important to ensure that you receive a confirmation number, as this indicates that the file was successfully uploaded. If you do not receive a confirmation number, the file was not successfully uploaded.
If you continue to experience issues with your file upload, you can contact the IRS e-file Help Desk for assistance. The e-file Help Desk can provide guidance and support for resolving issues with file uploads. They can be reached at 1-866-255-0654, Monday through Friday, from 6:30 a.m. to 6:00 p.m. Eastern Time.
Additionally, it is recommended to keep a record of your attempts to upload the file, including any error messages or issues encountered. This information may be helpful when seeking assistance from the IRS e-file Help Desk or your software provider.
If you are unable to resolve the issue with your file upload, you may need to consider alternative methods for submitting your information to the IRS. This could include mailing paper forms or using an authorized e-file provider. For more information on resolving issues with file uploads, you can contact the IRS e-file Help Desk or refer to the IRS website for additional resources.
Sources:
PLR 201406017
PLR 9222011
