What does it mean when Get My Payment says, "Need More Information"

When the "Get My Payment" tool displays the message "Need More Information," it indicates one of the following situations:

1. Bank Account Information Missing: Your 2020 tax return has been processed, but the IRS does not have your bank account information on file, and your payment has not yet been issued.
2. Undeliverable Payment: The post office was unable to deliver your third Economic Impact Payment, and it was returned to the IRS.

It is important to note that the IRS is no longer accepting bank account information through the "Get My Payment" tool. If you do not receive your payment in the specified year, you may be eligible to claim the Recovery Rebate Credit when you file your tax return for that year.

Sources:
Publication 5420 (5/2020)
Publication 17 (2023)
Publication 5420-B (9/2020)
Publication 5412-C (4/2020)