When the "Get My Payment" tool displays the message “Please Try Again Later,” it indicates that your account has been locked for 24 hours. This lockout occurs for one of two primary reasons:
- Failed Identity Verification Attempts: If the information you entered to verify your identity does not match the IRS records, and you have made three failed attempts within a 24-hour period, your account will be locked for security reasons. This is to prevent unauthorized access and protect your personal information.
- Exceeded Login Attempts: If you have accessed the system the maximum number of times allowed within a 24-hour period, which is five logins per day, your account will be locked to manage system capacity and ensure fair access for all users.
The lockout will automatically release after 24 hours, and there is no need to contact the IRS for assistance, as IRS assistors cannot unlock your account. You will need to wait for the 24-hour period to pass before attempting to access the "Get My Payment" tool again.
Sources:
Publication 5420-B (9/2020)
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